You are here: Home » FAQ
Questions & Answers
We practice what we preach – In addition to our pods and booths we have our own innovative and unique tools to ensure a happier workplace.

FAQ

  • Q What after-sales support do you provide?

    A
    We offer ongoing technical support, replacement parts, and assistance to ensure long-term product performance.

  • Q Do you offer warranty?

    A
    Yes. FlexSpace products come with a standard warranty covering structural components and key systems. Details can be provided upon request.

  • Q Can distributors install the products themselves?

    A
    Yes. Our bolt-based modular system is designed for efficient installation, making it suitable for trained distributor teams.

  • Q Do you provide installation guidance?

    A
    Yes. We provide detailed installation manuals and remote support. For larger projects, additional guidance can be arranged.

  • Q What shipping terms do you offer?

    A
    We support standard international trade terms including FOB, CIF, and DDP, depending on project needs.

  • Q Do you support international shipping?

    A
    Yes. FlexSpace supports global shipping and works with experienced logistics partners to ensure smooth delivery.

  • Q Do you provide project pricing or bulk discounts?

    A
    Yes. We offer competitive pricing based on order volume, project scope, and long-term partnerships.

  • Q Is there a minimum order quantity (MOQ)?

    A
    We offer flexible order quantities to support both sample orders and larger projects. Please contact us for specific details based on your requirements.

  • Q What is your production capacity?

    A
    FlexSpace operates a 10,000 sqm facility with an annual capacity of over 4,000 units, ensuring reliable supply.

  • Q What is your production lead time?

    A
    Lead time is typically 1–3 weeks, depending on order size.
    Stocked items are available for delivery within one week.

  • Q Is the airflow sufficient for long use?

    A
    Yes. Our ventilation system delivers high-performance airflow designed to meet and exceed industry standards for enclosed workspaces.

  • Q How is ventilation handled inside the pod?

    A
    Each pod is equipped with an automated ventilation system that ensures continuous airflow and user comfort.

  • Q Can the pods be relocated?

    A
    Yes. All FlexSpace pods are fully demountable and can be disassembled, moved, and reinstalled without damage.

  • Q Do I need professional installers?

    A
    Installation is straightforward, but we recommend trained installers or guidance for optimal results, especially for larger systems.

  • Q How are the pods installed?

    A
    Our products use a precision internal hex bolt structure, allowing fast and clean assembly—similar to furniture installation.

  • Q Why is UL certification important?

    A
    UL certification ensures electrical and structural safety, especially important for North American markets and commercial projects.

  • Q Are your products certified?

    A
    Yes. FlexSpace products are certified to UL 962, UL GREENGUARD Gold, and tested under international acoustic and air quality standards.

  • Q Do your pods completely block sound?

    A
    No enclosed system can be 100% soundproof. Our pods are designed to reduce speech noise and improve privacy, not eliminate all sound.

  • Q How effective are your pods in reducing noise?

    A
    Our pods achieve up to 30.1 dB sound reduction, tested according to ISO 23351-1 (Class A) and ASTM standards, ensuring reliable speech privacy.

  • Q Can your products be customized?

    A
    Yes. FlexSpace offers flexible customization in size, layout, finishes, and configurations to suit different project requirements.
FlexSpace revolutionizes the open office with state-of-the-art spaces designed to enhance productivity, creativity, and collaboration.

MORE

PRODUCTS

MAILING LIST

Sign up today and we'll send you a 10% discount code towards your first purchase.